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ITSmart
FAQ
Q:
How can ITSmart save my business money?
A: Unpredictable IT costs can place a huge financial burden on
your business. We offer you
plans with flat rates by eliminating the costs of upgrading, monitoring,
patching, and operations of your infrastructure.
We also offer you various levels of coverage to best suit your
business.
Q:
How does ITSmart increase the performance of my business and employees?
A: Besides minimizing downtime to increase your employees’
productivity, ITSmart also allows you to avoid fears of running up a
large tab. We also provide helpdesk support for all Microsoft
applications, allowing your employees to get on with their work instead
of having to grapple with technology.
Q:
How is ITSmart’s service different from an in-house IT Department?
A: In house IT departments can be very costly, however with
ITSmart’s plans you can receive support and proactive monitoring at a
flat fee which is much more affordable for small businesses. By eliminating the necessity to work on low-level,
repetitive, non-strategic tasks, ITSmart frees your staff to focus on
long-term strategic technology objectives such as employee training,
intranet and extranet portals, database development and management and
much more. ITSmart provides a solid foundation for these initiatives and
allows your company to maximize its IT investment.
Q:
What software do you support?
A: We support all Microsoft products along with most other
software used by small businesses and also provide optional support for
servers and networks.
Q:
What hardware do you support?
A: We will support all hardware, however we do not do direct
repairs. We do, however,
diagnose the problem and relay the information to the hardware
manufacturer and ensure that it gets fixed so you do not have to trouble
yourself with the correspondence.
Q:
What if I want someone to come to my office instead of remote support?
A: In the interests of keeping your costs as low as possible, we
must first try to solve the problem via remote assistance or over the
phone. If we are unable to
fix it using these procedures, a technician will be dispatched to your
building to solve the problem ASAP.
Q:
What if my business already has IT Staff?
A: More than a third of ITSmart’s clients have some part-time
or full-time staff. However
with ITSmart focusing on administrative and cumbersome day to day tasks,
your staffs are able to focus on long-term goals, employee training, or
creation of software to further enhance your business’ services.
Q:
How does ITSmart handle backups?
A: We provide secure, bandwidth efficient, network-based Data
Protection Service for servers, PCs, and laptops.
Q:
What hardware does ITSmart provide?
A: While ITSmart does not provide free hardware, we will work
with you to make sure that you select the items that will best enhance
your business and increase productivity.
We also can provide slightly discounted items from our partners
so as to get you the best deal on the market.
Q:
Why should I go with ITSmart over an hourly consulting company?
A: Consulting companies are normally very expensive to employ.
Additionally, they are mostly there to react to situations.
ITSmart believes in proactive monitoring and preventive
maintenance which reduce IT downtime and security incidents by 70%.
We also provide a flat fee which allows you to budget for the end
cost ahead of time.
Q:
Do we need a disaster recovery plan?
A: ITSmart solves almost all IT-disaster and recovery problems.
In the event of a disaster such as a fire, we can use the
real-time backups to create a new server and have it to your building in
most cases within 24 hours. Business
specific processes must still be planned ahead of time.
Q:
If one of my employees deletes a file, can we restore it?
A: By simply calling our help desk our technicians can restore
the file with speed and ease so that mistakes don’t need to escalate
into disasters.
Q:
How often are service packs, security upgrades, and patches installed?
A: As soon as ITSmart verifies that the said upgrade is safe and
secure, we will install it immediately.
However we usually wait until after hours or whenever you wish
for upgrades to be installed so as not to disrupt your business’
functions.
Q:
How secure is my server?
A: ITSmart is constantly monitoring the server and all antivirus
updates to ensure that your server is completely secure.
All unusual activity and/or unauthorized access is logged and
immediately reported to our monitoring team who will quickly react so as
to prevent any harm to your network.
Q:
How secure is my data?
A: ITSmart takes the security of your data very seriously.
In our data center the most stringent security measures are
observed, including card key access, biometric palm scans, security
cameras, 24/7 security cameras recorded to DVDs, and many other measures
to ensure that your files are entirely secure.
Q:
Do we need an internet connection?
A: Yes, for ITSmart to effectively support your network, server,
or PCs. If you do not have internet already installed we can assist you
in the installation.
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